Terms of Service | Alura

IMPORTANT: Please read these Terms of Service carefully before using Alura. By creating an account or using our services, you agree to be bound by these terms.

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Parent," "you," or "your") and Alura LLC ("Alura," "we," "us," or "our") governing your access to and use of the Alura platform, including our website, applications, and AI-powered monitoring services (collectively, the "Service").

By accessing or using the Service, you confirm that you are at least 18 years old, are the parent or legal guardian of any minor for whom you create an account, and have the legal authority to bind yourself to these Terms.

2. Service Description and Limitations

2.1 Service Standard (Commercially Reasonable Efforts)

Alura commits to using commercially reasonable efforts and industry-standard Artificial Intelligence models (such as those provided by Anthropic) to process, categorize, and alert you to concerning conversations. We maintain and update these systems regularly to align with industry norms for safety monitoring.

2.2 Inherent Technological Limitations (Assumption of Risk)

You explicitly acknowledge that Large Language Models (LLMs) are probabilistic, not deterministic. This means that even with the best available technology:

No Guarantee of Detection: Our failure to detect a specific instance of concerning content (false negative) does not constitute a breach of this agreement or negligence, provided that our systems were operational at the time.
Adversarial Evasion: A determined user may be able to bypass AI filters using code words, slang, misspellings, or "jailbreak" prompts. Alura cannot prevent all such evasions.
Contextual Blindness: AI may misinterpret nuance, sarcasm, or roleplay that a human observer would understand.

2.3 What Alura Does NOT Do

Does NOT provide real-time intervention or block content before your child sees it.
Does NOT contact emergency services (911) on your behalf.
Does NOT monitor activity outside the Alura platform (e.g., iMessage, Social Media, or browser history).
Does NOT verify the accuracy of AI-generated responses.

3. Parental Responsibility

YOUR RESPONSIBILITIES AS A PARENT

By using Alura, you acknowledge and accept full responsibility for:

Regularly reviewing your child's conversations and the alerts we provide.
Interpreting the context of any alerts and determining the appropriate disciplinary or supportive action.
Maintaining open communication with your child about their AI usage.
Seeking professional help when needed (therapists, counselors, medical professionals).
Contacting emergency services (911) if you believe your child is in immediate danger.

You understand that Alura's alerts are informational only. The absence of alerts does not indicate the absence of problems.

4. Account Terms

4.1 Eligibility

To use Alura, you must be at least 18 years old and the parent or legal guardian of any child for whom you create an account. Child accounts are limited to individuals ages 13-18. We do not knowingly collect data from children under 13.

4.2 Custodial Authority

By creating an account, you represent and warrant that you have the sole legal authority or have obtained all necessary consents from any other legal guardians to monitor the child's activities. Alura is not responsible for verifying your custodial status or legal guardianship rights.

4.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

5. AI Services and Third-Party Providers

Alura uses third-party AI providers (including Anthropic's Claude) to power the chat functionality. You acknowledge that:

AI responses may contain errors, inaccuracies, or inappropriate content despite safety measures.
Alura's ability to provide services is contingent upon the availability of third-party providers. We are not liable for downtime or service cessation caused by third-party provider outages.
Adversarial Attacks: You acknowledge that AI models can be "tricked" or manipulated. Alura is not liable if your child intentionally manipulates the AI to bypass safety filters.

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

6.1 ALURA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

Loss of profits, data, use, goodwill, or other intangible losses
Personal injury, emotional distress, or harm to your child
Any failure to detect, alert, or prevent harmful content or behavior
Any action or inaction taken by you based on information provided by the Service
Any errors, inaccuracies, or omissions in AI-generated content
Unauthorized access to or alteration of your data
Service interruptions, delays, or failures

6.2 (The Financial Cap) IN NO EVENT SHALL ALURA'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE (WHETHER IN CONTRACT, TORT, NEGLIGENCE, OR OTHERWISE) EXCEED THE TOTAL AMOUNT YOU ACTUALLY PAID TO ALURA IN THE SIXTY (60) DAYS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

6.3 YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT ALURA IS NOT RESPONSIBLE FOR ANY HARM THAT MAY RESULT FROM YOUR CHILD'S USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO SELF-HARM, SUICIDE, EXPOSURE TO INAPPROPRIATE CONTENT, OR ANY OTHER PHYSICAL, EMOTIONAL, OR PSYCHOLOGICAL HARM.

7. Content Filtering and Parental Controls

7.1 Service Description

Alura provides content filtering tools that empower parents to customize their child's AI conversation experience. These tools are provided to assist parents in making informed decisions about their child's access to content.

7.2 Filtering Accuracy Disclaimer

IMPORTANT: YOU ACKNOWLEDGE THAT USE OF ALURA'S CONTENT FILTERING DOES NOT GUARANTEE THAT CONTENT YOU DEEM OBJECTIONABLE WILL BE 100% UNAVAILABLE AT ALL TIMES OR AT ANY TIME. YOU ASSUME FULL RISK AND RESPONSIBILITY FOR THE USE OF OR RELIANCE ON THE FILTERING SERVICES.

Content filtering limitations include:

"False positive" blocking may occur, where acceptable content is blocked
"False negative" failures may occur, where objectionable content is not detected
AI-generated responses may contain unexpected content despite filtering
New or emerging content types may not yet be categorized
Context-dependent content may be classified incorrectly

7.3 Parental Override Responsibility

When you unlock content categories, enable Research Mode, or modify filtering settings for your child, you expressly acknowledge and agree that:

You have reviewed and understand the category description and content examples
You accept full and sole responsibility for your child's access to that content
Alura logs these changes for audit and legal compliance purposes
You are the legal parent or guardian with authority to make this decision
You will monitor your child's use of newly accessible content
Alura is not responsible for any consequences arising from your override decision

7.4 Disabling Content Filtering

You may choose to disable Tier 2 and Tier 3 content filtering entirely for your child. This is a significant decision that requires:

Account password verification (PIN is not sufficient)
Explicit acknowledgment of all required consent statements
Selection of duration (indefinite or temporary with automatic re-enable)

BY DISABLING CONTENT FILTERING, YOU EXPRESSLY ASSUME ALL RISKS AND RELEASE ALURA FROM ANY LIABILITY ARISING FROM CONTENT YOUR CHILD ENCOUNTERS OR DISCUSSES WHILE FILTERING IS DISABLED.

Note: Disabling filtering does NOT disable crisis detection, alert notifications, conversation visibility, or Tier 1 content blocking (which can NEVER be disabled).

7.5 Research Mode Terms

Research Mode temporarily unlocks specified content categories for educational purposes. By enabling Research Mode, you acknowledge that:

Your child may access content that would otherwise be filtered
The session will automatically expire at the designated time
You are responsible for supervising research activities
Alura is not responsible for research session content

7.6 Always-Protected Content (Tier 1)

Certain content categories cannot be unlocked or disabled under any circumstances, including but not limited to: child sexual abuse material, content facilitating child exploitation, detailed self-harm or suicide instructions, and content promoting terrorism or extreme violence against identifiable individuals. These protections remain active even when you choose to disable content filtering.

7.7 Liability Limitation for Filtering Services

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALURA'S TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO CONTENT FILTERING, PARENTAL OVERRIDES, DISABLED FILTERING, RESEARCH MODE, OR CONTENT THAT BYPASSES FILTERS SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

ALURA EXPRESSLY DISCLAIMS LIABILITY FOR: content that bypasses or evades filtering systems; content encountered while filtering is disabled by parental choice; emotional, psychological, or other harm from filtered or unfiltered content; decisions you make based on filter reports, alerts, or recommendations.

7.8 Audit Logging Consent

By using Alura's content filtering features, you consent to the collection and retention of detailed audit logs including timestamps, IP addresses, device information, settings changes, and verification methods. These logs are retained for a minimum of three (3) years for legal compliance and dispute resolution purposes. You may request a copy of your audit logs by contacting privacy@alura.cloud.

8. Disclaimer of Warranties

⚠️ IMPORTANT: AI ACCURACY LIMITATIONS

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that:

The Service will meet your specific requirements or expectations
The Service will be uninterrupted, timely, secure, or error-free
The results obtained from the Service will be accurate or reliable
All harmful or inappropriate content will be detected or blocked
Any errors in the Service will be corrected

9. Indemnification

You agree to indemnify, defend, and hold harmless Alura from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising out of or related to:

Your use of the Service or any violation of these Terms.
Your child's use of the Service.
Any claim arising from a lack of custodial consent or authority.
Your failure to review alerts or take appropriate action.

10. Emergency Services Authorization

Alura does NOT automatically contact emergency services.

If you believe your child is in immediate danger, YOU must contact emergency services (911) directly. Alura is a software database, not a monitoring center. We do not monitor conversations in real-time for emergency intervention.

11. Mandatory Reporting (CSAM)

In accordance with federal law (18 U.S.C. § 2258A), Alura is required to report apparent child sexual abuse material (CSAM) to the National Center for Missing & Exploited Children (NCMEC).

Alura reserves the sole right to determine whether content meets the threshold for mandatory reporting. We may file reports with NCMEC or law enforcement without prior notice to or consent from the parent, as required or permitted by law.

12. Data Retention and Privacy

Your use of the Service is governed by our Privacy Policy.

Crisis Alerts: Retained for 3 years for legal compliance.
Conversation History: Retained according to account settings.
NCMEC Reports: Retained indefinitely as required by federal law.

13. Subscription, Payment, and Refunds

13.1 Payments

Certain features require a paid subscription. By subscribing, you agree to pay all applicable fees and authorize automatic renewal unless cancelled before the renewal date.

13.2 Refund Policy & Limitations

EXCEPT AS REQUIRED BY APPLICABLE LAW, ALL FEES PAID ARE NON-REFUNDABLE. Alura does not provide refunds for partially used subscription periods, dissatisfaction with AI alert accuracy, or failure to utilize the Service.

In the event that Alura, in its sole discretion, elects to issue a refund or is required to do so by any competent authority, you expressly agree that such refund shall strictly not exceed the total amount of fees paid by you during the sixty (60) day period immediately preceding your refund request.

14. Termination

We may suspend or terminate your access to the Service at any time, with or without cause. Sections 6, 7, 8, 9, 11, and 15 shall survive termination.

15. Dispute Resolution and Arbitration

15.1 Binding Arbitration

Any dispute not resolved informally shall be resolved by binding arbitration in accordance with the American Arbitration Association's Consumer Arbitration Rules. The arbitration shall be conducted in the State of Alabama.

15.2 Class Action Waiver

YOU AGREE THAT ANY CLAIMS WILL BE BROUGHT IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING.

15.3 Right to Opt-Out

You have the right to opt-out of this arbitration agreement within 30 days of first accepting these Terms. To opt-out, you must send a written notice to legal@alura.cloud including your name, account email, and a clear statement that you wish to opt-out of arbitration. If you do not opt-out, you are bound by this arbitration clause.

15.4 Governing Law

These Terms shall be governed by the laws of the State of Alabama, without regard to its conflict of law provisions.

16. Contact Information

Alura LLC
Email: legal@alura.cloud
Website: https://alura.cloud